As a registered money service business in Canada, Xbancer is committed to maintaining high standards of compliance and service for all our merchant partners. This refund policy outlines the procedures and conditions under which merchants working with Xbancer can process refunds, ensuring a transparent and efficient framework for both merchants and their customers.

Refund Eligibility

1. Transaction Types: Refunds are applicable to transactions processed through Xbancer’s payment platform, including but not limited to credit card, debit card, and direct bank transfers.
2. Time Frame: Refund requests must be submitted within 60 days from the date of the original transaction. Requests beyond this period may not be eligible for processing.
3. Condition of Product or Service: Merchants must ensure that refunds adhere to their stated terms of sale, including conditions related to the return of goods or cancellation of services.

Refund Process

1. Merchant Initiation: Merchants must initiate the refund process through their Xbancer merchant account, providing detailed information about the transaction and the reason for the refund.
2. Verification: Xbancer will verify the refund request against the original transaction details. This process includes confirmation of transaction eligibility, merchant identity, and adherence to refund policy conditions.
3. Processing: Once approved, the refund will be processed back to the customer’s original payment method. The time frame for refund completion may vary depending on the payment method, typically ranging from 5 to 10 business days.

Refund Fees

1. Refund Transaction Fees: Merchants are responsible for covering any fees associated with processing the refund. This fee will be detailed in the merchant’s service agreement with Xbancer.
2. Chargebacks: In the event of a chargeback request by a customer, merchants are advised to first attempt resolution through Xbancer’s refund process. Chargeback disputes may incur additional fees and impact the merchant’s standing with Xbancer.

Limitations and Exclusions

• Refunds are not permitted in cases of fraud, violations of Xbancer’s terms of service, or illegal transactions.
• Xbancer reserves the right to modify this policy at any time to comply with legal and regulatory requirements or to adapt to changing business needs.

Contact and Support

For assistance with processing a refund or for any inquiries related to this policy, merchants are encouraged to contact Xbancer’s merchant support team through their account dashboard or at our dedicated support email.

Conclusion

Xbancer is dedicated to fostering a fair, secure, and efficient payment ecosystem for our merchants and their customers. Adherence to this refund policy ensures a consistent and positive experience for all parties involved in the transaction process.